Frequently Asked Questions

View the most common questions people ask about Exchangerate.host

Any questions? Our team is here to help!

Contact Support

Frequently Asked Questions

What is exchangerates.host?
Exchangerates.host is a REST API that is a service for current and historical foreign exchange rates and crypto exchange rates.
Who runs the API?
Exchangerates.host is a product built and maintained by APILayer, a technology company that provides a variety of reliable and essential APIs for developers. APILayer’s APIs are affordable for both startups and larger companies. APILayer GmbH is headquartered in Vienna, Austria.
What is the API’s uptime?
The API's system status is closely monitored around the clock. Every effort is made to ensure the highest possible level of availability and consistency, and we are proud to have an average uptime rate of nearly 100% (99.9%) throughout the last 12 months.
Error responses
If your query fails, the API will return false in the success parameter, also HTTP header code 404 Not Found or HTTP 521 Timeout.
Which type of historical rates does the API offer?
The API delivers EOD / End of Day historical exchange rates, which become available at 00:05 am GMT for the previous day and are time stamped at one second before midnight.
Rate Limits
API requests made by a throttled user or app will fail. All API requests are subject to rate limits. Real time rate limit usage statistics are described in headers that are included with most API responses once enough calls have been made to an endpoint.
Response showing old date
API requests are cached by default. You can try to add an additional parameter &v=_actual_date_ in the query, where _actual_date_ enter the day in the format for example Y-m-d (or you can add only hour value).
What happens if my allowed volume is exceeded?
Users exceeding their monthly API request limit receive automated email and dashboard notifications at 75%, 90%, and 100%. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.
How do I cancel/downgrade?
You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.
How do I change between monthly and yearly billing?
To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

Platinum Support

What is included in Platinum Support?
Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.
How much does Platinum Support cost?
The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88/year billed annually
- Professional Plan: $599.88/year billed annually
- Professional Plus Plan: $719.88/year billed annually
- Enterprise Plan: Custom pricing billed annually
How do I select Platinum Support when purchasing a plan?
When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.
How does Platinum Support appear on my invoice?
When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”
Can existing customers upgrade to include Platinum Support?
Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.
How is the billing period for Platinum Support handled?
The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.
Can I opt out of Platinum Support during the purchase process?
Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.
Can I switch back to standard support after upgrading to Platinum Support?
Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.

Exchangerates.host API for real-time and historical foreign exchange & precious metals rates

Explore the Docs Get Free API Key